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Attenzione, le pagine di questa sezione sono disponibili solo in lingua inglese.

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Maintenance Support Plans

Designed to fit the specific needs of any laboratory, whether in the academic, government, or private sector, the Maintenance and Support Program offers a variety of support packages aimed at maintaining peak performance at an affordable price. The package options range from full service coverage five days a week, to service provided on an as-needed basis. The program extends our service organization around the world with packages that fit all laboratory needs and budgets.

Coverage details may vary by region. For information about purchasing a Service Contract or for details, please contact Service Sales at servicesales@luminexcorp.com.

Service & Support, Maintenance and support

Plan options

Platinum

The Platinum service plan is intended for customers who continuously operate the instrument and require proactive service with assurance of onsite 1-business day response.

Gold

The Gold service plan is intended for customers who regularly operate the instrument and require proactive service with the assurance of onsite 2-business day response.

MAGPIX® Standard

The MAGPIX® Standard service plan is intended for customers who regularly operate the instrument and require proactive service with the assurance of onsite 2-business day response. Preventative Maintenance visits are not included under this plan.

Silver

The Silver service plan is intended for customers looking for proactive service while staying within strict budgetary constraints.

Bronze

The Bronze service plan is intended for customers who may want coverage but have infrequent service needs and don’t require 1-2 business day response.

Coverage details by plan and instrument type:

Features Platinum Platinum Gold MAGPIX Standard Silver Bronze
Instrument Types

Luminex® 200™
FLEXMAP 3D®
MAGPIX® 
xMAP INTELLIFLEX®

ARIES® ARIES® M1
VERIGENE®

All

MAGPIX®

Luminex® 200™
FLEXMAP 3D®

Luminex® 200™
FLEXMAP 3D®
VERIGENE®
xMAP INTELLIFLEX®

Unlimited Visits for Emergency Repair x x x x x  
Preventative Maintenance Visit per Year 2 1 1   1 1
Travel and Labor Costs Associated with Emergency Repair x x x x x  
Part Costs Associated with Emergency Repair x x x x   20% discount on parts
Priority Scheduling for Service Requests x x x x x  
Product Updates and Modifications x x x x x  
Telephone and Online Support 24/7 x x x x x x
Onsite Response Time (Business Days), if Required 1 1 2 2 2 after receipt of PO  

Note: Not all service plans are available in all countries. See Supported Countries for more information.

Supported Countries

Countries Platinum Gold Silver Bronze MAGPIX Standard
Austria   x x x x
Bahamas x x x x x
Barbados x x x x x
Belgium x x x x x
Bermuda x x x x x
Bulgaria   x x x x
Canada x x x x x
Cayman Islands x x x x x
China   x      
Croatia   x x x x
Cyprus   x     x
Czech Republic   x x x x
Denmark   x x x x
Dominican Republic x x x x x
Estonia   x x x x
Finland   x x x x
France   x x x x
Germany x x x x x
Greece   x x x x
Hong Kong   x      
Hungary   x x x x
Iceland   x x x x
Ireland   x x x x
Italy   x x x x
Jamaica x x x x x
Japan   x      
Latvia   x x x x
Lithuania   x x x x
Luxembourg x x x x x
Malta   x     x
Malaysia   x      
Mexico x x x x x
Monaco   x x x x
Netherlands x x x x x
Norway   x x x x
Poland   x x x x
Portugal   x x x x
Puerto Rico x x x x x
Romania   x x x x
Singapore   x      
Slovakia   x x x x
Slovenia   x x x x
Spain   x x x x
Sweden   x x x x
Switzerland x x x x x
United Kingdom x x x x x
United States x x x x x
Virgin Islands (US) x x x x x